Palmer takes great pride in our customer support. All Palmer phone calls are answered personally by the owner, Anthony Palmer, the General Manager, Mark Tanzi, or experienced, full-time sales professionals. We NEVER direct you to an automated answering service. We are all technically proficient, extremely focused, responsive, and service oriented.
There are several manufacturers of console legs in the industry, but we feel that none of our competition can provide our comprehensive offering of extreme customer service, versatility, customization, quick delivery, variety of styles and options, high quality components, field adjustability, with reasonable pricing. Please review our Advantages and Features description for expansion of these important points.
Palmer offers standard size washstands as shown in our Specifications, BUT…we offer ANY of our washstands in ANY custom size …no problem. We will fit our washstand to the specific size of your top…the perfect marriage. Additionally, the majority of our washstands can easily be cut on site.
Palmer offers the Decorative Collar, Tapered Foot, and Bun Foot models in both 1.5” and 1.0” diameter tubing. We typically suggest the 1.0” size for counters narrower than approximately 25”-27”. The Flush model and Square model are available in the 1.5” size only.
The Palmer standard finishes are Polished Brass UN-lacquered, Polished Chrome, Polished Nickel, Satin Nickel, Aged Brass Unlacquered, and Oil-Rubbed-Bronze. We will supply custom finishes upon request.
Yes. Our shelf can be fabricated to fit any custom size washstand, no problem. The width of the shelf can be specified to any dimension required, and the depth of the shelf can be specified in increments of 1 7/8”: e.g., 10 1/4”, 12 1/8”, 14”, 15 7/8”, 17 3/4”, etc.
Even better. Our domestically-produced cast Acrylic rod is far superior to glass for use with a washstand. Acrylic may cost a little more than glass, but its unsurpassed clarity (clearest material known), high-strength, workability, light weight, longevity, and on-site reparability make it a superior choice for many applications.
Yes. Palmer washstands are all customizable to ADA requirements. ADA specifies that the minimum width between legs be 30”, the minimum height to the underside of the front horizontal crossbar be 27”, and the maximum height to the sink surface be 34”, all of which we can satisfy.
Most of our leg systems can be cut in the field freely. A few restrictions: leg stands provided with an integral Palmer towel shelf cannot be field modified for width and depth, only height. Also, the width is not cuttable on acrylic modifications; the height is not cuttable on square or any system using a tapered leg (not to be confused with tapered foot). The tubing we use is solid brass, and can be cut easily with a powered miter saw with carbide blade, or a tubing cutter. The solid Acrylic rod can also be cut with a miter saw. Care must be taken to avoid scratches during cutting. In all cases, the cut end of the tubing will be entirely concealed within our fittings.
Palmer typically suggests a 2” overhang measured from the outside edge of the counter to the outside edge of the legs. For very narrow sinks, approximately 24” or smaller, a smaller overhang is generally suggested.
Yes, absolutely. An advantage of Palmer systems is that any component is replaceable, at any time. This would not be the case with a fully welded and assembled system. Our knock-down assembly allows for a component to be swapped out in the event of damage, defect, or general wear. Palmer can typically ship out any component the same day we are notified, thereby preventing excessive down time on the job. This is especially important with commercial projects.
Our components such as the ball fittings, wall flanges, feet, and top caps are machined entirely from solid brass rod producing exceptionally accurate and detailed surfaces, far superior to “off-shore” sand castings…compare the difference. All our parts were designed by Palmer, and are unique to our line. These are not stock off-the-shelf “railing” components used by most other manufacturers.
All our consoles are proudly made in our Providence, RI facility using American labor and resources. Because of this, we are able to efficiently satisfy the many (and frequent) design requests of the trade and homeowners alike, and that has proven vital to our success and expansion.
Our /C model indicates that the stand is suited for installation with china (porcelain) sink tops. This model will not have the short vertical risers located at the rear of the stand. Most china tops do not have a usable flat area at the rear underside of the sink to receive vertical supports, and hence these supports (risers) are eliminated in this /C model. A wall bracket is supplied with every Palmer stand to secure the sink to the wall, and help support the rear weight.
No problem. The best approach is to email us some clear photos of the underside of your sink allowing us to establish preferred locations for the tops of our legs. We will then ask for some preliminary measurements, and forward you a proposal with dimensions and layout for your review. Optionally, you can ship us the actual sink, which will allow us to fully inspect and measure your top, and specify a size that fits perfectly. We will ship your sink back, along with your new washstand in very sturdy packaging. Most china sinks are easily shipped via U.P.S.
No. All sink tops require additional wall fastening for support. An additional wall bracket is necessary, and is included with every stand, but additional support may be required for extra large or extra heavy tops. This wall bracket is mandatory, and will guarantee a very secure attachment of your sink top to the wall. Palmer wall brackets are offered in a standard size and weight, as well as heavy duty and custom lengths. All fasteners are included. Any counter weighing in excess of 150 pounds requires the use of our heavy weight wall bracket.
Palmer offers two options for securing the top of the leg to the underside of your sink. The simpler method is to merely silicone the top cap of the leg to the underside of the sink with the provided silicone. This silicone-only method is always used for china tops. The more positive option for stone tops is to install the provided pin in the top of leg, and drill a small hole in the underside of the stone counter to receive this pin. Silicone will also be used in conjunction with this method.
This is a definite “maybe”. The various grades of stone differ in their strength…some extremely strong, others somewhat fragile. Palmer can provide additional support to the front of the counter in the form of an extra leg(s), or a vertical riser(s). For a wide double-sink vanity configuration, a center leg can be located between the sinks where it will not interfere with the user. This can be seen in our three and four-leg configurations. For a single-sink extra wide vanity, a riser can be used for extra support in the middle of the span, when a center leg extending to the floor would not be practical. This front riser, shown in our XL model , can be positioned in the middle of the span, or at any point along the front horizontal cross member, and multiple front risers can be used. In lieu of Palmer risers and extra legs, a wooden sub-structure can be fabricated on site to support the span of stone, and this structure can be concealed behind a front stone apron.
Yes. Palmer offers individual (single) legs to be used at the front of a counter for support. These are installed without any of our standard horizontal cross members. This provides a different look than our full stands, as well as an economical option.
The Palmer leg systems are both structural and decorative, and must be installed according to published instructions, using the included hardware and fasteners for safety purposes.
The weight limits are as follows:
2-leg 1.5”-diameter: 300 LB with heavy wall bracket
2-leg 1.0” diameter: 200 LB with heavy wall bracket
3-leg 1.5”-diameter: 350 LB with heavy wall brackets
5-leg 1.5”-diameter: 400 LB with heavy wall brackets
4-leg 1.5”-diameter: 400 LB with heavy wall bracket<
4-leg 1.0” diameter: 300 LB with heavy wall bracket
Please Contact Palmer Industries for anything other than these configurations or weight limits.
Yes. Palmer stands are shipped partially assembled. The individual legs are one continuous piece, and are fully assembled with the feet, top caps, and corner fittings. The horizontal cross members must be assembled to the legs, and to the wall. These horizontal members attach very easily to the legs and wall flanges with provided set screws and set screw wrench. Installation Instructions are included with all our washstands.
Palmer includes a complete hardware package with every washstand. This package includes a wall bracket for support of the sink, screws with hollow-wall anchors for attaching the wall flanges and wall bracket, shims for leveling, pins to position the top and bottom of the legs, extra set screws for attaching the cross members, a hex wrench for use with the set screws, rubber bumpers for use with an optional shelf, silicone for securing the sink to the top of the legs and wall bracket, and lastly polish for cleaning the stand after assembly…everything you will need!!
All Palmer stands are shipped via U.P.S. directly from our Providence, RI facility. The stands are shipped knock-down thereby providing low shipping costs and very efficient delivery. Each individual component is double wrapped in protective foam, and tightly packed in our heavy cardboard shipping cartons. We experience close to zero shipping damage.
Palmer warranties the leg system against any mechanical failure of parts for the life of the product when properly installed and used for the intended purpose only. This warranty covers parts only; labor is not included. Chrome and Nickel finishes carry a one-year warranty. Un-lacquered Brass, Oil-Rubbed Bronze, Aged Brass, and custom finishes are not warrantied. Palmer custom finishes are hand applied, and as such, are subject to natural variations in color and texture consistent with similar products in the market. Different components, such as tubing and fittings, are likely to have slightly different color tone due to their method of production and the high degree of hand craftsmanship involved with the finishing process. Our legs are superbly finished, but they are not jewelry. When “defects” occur they should be viewed at approximately the same angle and distance that you would view this stand when installed: i.e., the leg is on the floor and you are standing up. If the defect is visible at that vantage point, it may be considered a legitimate reject; if not, it is considered to be within industry standards for bathroom furniture. The same standards would not apply to a faucet, for example, since that is viewed at eye level and must be “perfect”.