Palmer requires a minimum showroom commitment of ONE complete washstand, along with our free-standing carousel leg display. The carousel display accommodates twelve individual legs, and showcases many of our styles, sizes, and finishes. It will truly create a washstand product category within your showroom, and distinguish our offering.
Palmer offers several options to display and sell our product in your showroom. We offer a free-standing carousel leg display. The carousel display accommodates twelve individual legs, and showcases many of our styles, sizes, and finishes. We also offer a suitcase, with many Palmer fittings showcased in die-cut foam…a very impressive tool for your meetings with architects and designers. Additionally, Palmer offers finish sample rings, and many color handout brochures.
The Decorative Collar and Tapered Foot models continue to be our big sellers. The Bun Foot and Flush models are new, and have become good sellers in 2010. Polished Chrome and Polished Nickel account for over 75% of our sales, although recently we have seen an uptick in alternative finishes such as gold, and various antique patinas. The 1.5” model accounts for 80% of our sales, with the 1.0” at 20%. Shelf supports and Palmer shelves continue to sell very well, with over 25% of our orders including these parts.
Yes. Palmer frequently corresponds directly with end users on behalf of our dealers…even our installation instructions direct the installer to contact us directly for questions or parts, thereby sparing the dealer this time and energy. We often interact with architects and designers working through a design concept, and subsequently turn the sale over to our dealers. Palmer will provide whatever support to whomever you require at any time.
Palmer has no formal co-op advertising program, but we have worked with several dealers on local advertising projects. We have many high-quality images available for your use, and will work with you directly creating an appropriate ad.
No. Palmer sells only through authorized, qualified dealer showrooms. We protect our dealer network, and will not sell through two-step distribution. Palmer strongly opposes the selling of our products at deep discounts via the internet, outside the dealer’s service area.
Yes. Advertised prices of products may not appear at a discount greater than twenty-five percent (25%) below Palmer’s current retail price. For repeated violations, Palmer reserves the right to suspend or terminate the Reseller’s authorization to sell Palmer products. It is our view that the advertising of steep price discounts devalues our products, brand, and dealers.
No…let us explain. We have an arrangement with U.P.S. to pick up our completed Palmer orders three times daily…this is a contractual accommodation they make for us because of the quantity of systems we ship monthly. This greatly benefits the dealers, as we have opportunity to ship almost immediately following packaging without delay. Our systems move directly from the fabrication facility to our holding warehouse, and U.P.S. moves right in for the pickup at a scheduled time and location…a smooth, low-cost, low overhead operation that works well. Additionally, our purchasing and sales software is linked with U.P.S.-specific software that permanently records all shipping information on your Palmer sales order providing a very accurate historical record and tracking of all transactions.
All Palmer stands are shipped via U.P.S. directly from our Providence, RI facility. The stands are shipped knock-down thereby providing low shipping costs and very efficient delivery. Each individual component is double wrapped in protective foam, and tightly packed in our heavy cardboard shipping cartons. We experience close to zero shipping damage.
Yes, but with exception. Palmer strongly opposes the selling of our products at deep discounts, outside of the dealer’s service area. We will always ship within your territory and reasonably beyond, but may question out of state shipments to ensure that our dealer network is protected. We do require a signature for all residential deliveries. Please provide the customer's email address, so they can receive a notification ahead of time.
All claims for damages and shortages must be reported to Palmer within 10 days of delivery. Return goods will not be accepted without written authorization and assigned RGA number. A minimum 25% restocking fee will be imposed for all unopened, standard items returned in original condition. Any custom item including non-standard size or non-standard finish, and opened items are not be returnable at all. All requests for returns must be made within 60 days of purchase, and must be shipped FREIGHT PREPAID. Eligible returns will receive a credit memo to be issued against future purchases only.
Yes. Palmer is a member of the Decorative Hardware and Plumbing Association (DHPA). We have exhibited twice at the annual DPHA conference, and remain very active in the organization. Anthony Palmer, our owner and president, served on the DPHA board for several years.
Most dealers display Palmer stands with either a china (porcelain) top or a custom stone top. Virtually any brand of china top you carry, such as Duravit, Sonia, Porcher, Lefroy Brooks, Kohler, Barclay, St. Thomas, Hastings, etc. can be used. Many dealers partner with a local stone fabricator, and use a granite or marble counter to display with Palmer. Other materials such as architectural cement, glass, quartz, and wood have also been used for the counter material.
Unfortunately, most manufacturers of china sinks do not provide adequate specifications of the underside of their sink…we need underside specs in order to determine the exact location of our legs. So, we can either provide a washstand that will be larger than required with the intention of cutting the unit on-site to fit exactly, or you can ship us the sink and we will then take all the measurements carefully, and specify a size washstand that fits your china top perfectly. We will maintain these specs on file for future orders. Most china sinks are easily shipped via U.P.S.
A Palmer Ordering Guide must be submitted with every purchase order for a custom stand and every order that includes a Palmer towel shelf. The Ordering Guide, found online as well as in your price list, will specify the size of the counter, the size of the washstand, and many other model specifications and information. The submittal of the Ordering Guide is mandatory, and will expedite your order greatly.
Yes….But, shelf supports are required to support our towel shelf, and must be installed. If shelf supports are not already in place, then the washstand must be disassembled to add these parts. After the shelf supports are added, a Measurement Guide must then be filled out accurately and submitted with your shelf order. If the shelf supports are already in place, then only a Measurement Guide must be submitted.
Yes. Palmer provides several washstands for various Stone Forest models. If you are ordering a stand to support a Stone Forest top, please consult our Part Numbering Guide to accurately specify our correct part number for the particular Stone Forest top. This will ensure that we provide the correct size washstand. A Palmer heavy wall bracket is required for all Bordeaux and Medium Bordeaux tops.