• 2-leg 1.5”-diameter: 300 LB with heavy wall bracket
  
• 2-leg 1.0” diameter: 200 LB with heavy wall bracket
  
• 3-leg 1.5”-diameter: 350 LB with heavy wall brackets
  
• 5-leg 1.5”-diameter: 400 LB with heavy wall brackets
  
• 4-leg 1.5”-diameter: 400 LB with heavy wall bracket
  
• 4-leg 1.0” diameter: 300 LB with heavy wall bracket
  

Please Contact Palmer Industries  for anything other than these configurations or weight limits.

30. Do Palmer stands require some assembly? Yes. Palmer stands are shipped partially assembled. The individual legs are one continuous piece, and are fully assembled with the feet, top caps, and corner fittings. The horizontal cross members must be assembled to the legs, and to the wall. These horizontal members attach very easily to the legs and wall flanges with provided set screws and set screw wrench. Installation Instructions are included with all our washstands.

31. What hardware is included with the stand? Palmer includes a complete hardware package with every washstand. This package includes a wall bracket for support of the sink, screws with hollow-wall anchors for attaching the wall flanges and wall bracket, shims for leveling, pins to position the top and bottom of the legs, extra set screws for attaching the cross members, a hex wrench for use with the set screws, rubber bumpers for use with an optional shelf, silicone for securing the sink to the top of the legs and wall bracket, and lastly polish for cleaning the stand after assembly…everything you will need!!

32. How are Palmer stands packaged and shipped? All Palmer stands are shipped via U.P.S. directly from our Providence, RI facility. The stands are shipped knock-down thereby providing low shipping costs and very efficient delivery. Each individual component is double wrapped in protective foam, and tightly packed in our heavy cardboard shipping cartons. We experience close to zero shipping damage.

33. What care and maintenance is required? Palmer stands should be cared for as you would any other decorative bath fixture, such as faucets and towel bars. Palmer includes Care and Maintenance Instructions with every shipment.

34. What is the Palmer Warranty? Palmer warranties the leg system against any mechanical failure of parts for the life of the product when properly installed and used for the intended purpose only. Chrome and Nickel finishes for residential use carry a lifetime warranty, and for commercial use carry a one-year warranty. UN-lacquered Brass, Oil-Rubbed Bronze, and custom finishes such as lacquered Antique Brass are not warrantied. Palmer custom finishes are hand applied, and as such, are subject to natural variations in color and texture consistent with similar products in the market. Different components, such as tubing and fittings, are likely to have slightly different color tone due to their method of production and the high degree of hand craftsmanship involved with the finishing process. Our legs are superbly finished, but they are not jewelry. When “defects” occur they should be viewed at approximately the same angle and distance that you would view this stand when installed: i.e., the leg is on the floor and you are standing up. If the defect is visible at that vantage point, it may be considered a legitimate reject; if not, it is considered to be within industry standards for bathroom furniture. The same standards would not apply to a faucet, for example, since that is viewed at eye level and must be “perfect”.






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HOMEOWNER:



1. What is the purpose of a console leg system? A Palmer washstand will allow you to support any china (porcelain) or stone vanity top of your choice, with no limits as to size, shape, or finish.

2. Where do I purchase Palmer washstands? Palmer products are sold through a nationwide network of certified dealers. Please find your closest dealer on our Dealer Locator. If you are located in a state with no Palmer dealer, please contact us directly at 800-398-9676.

3. Are Palmer products sold on-line? No. Palmer sells only through authorized, qualified dealer showrooms. We protect our dealer network, and will not sell through two-step distribution. Palmer strongly opposes the selling of our products at deep discounts via the internet, outside the dealer’s service area.

4. Can a homeowner install a Palmer leg? Yes. If you have some average mechanical aptitude, and can measure accurately, then a homeowner can successfully install these systems.

5. What tools are required to install a Palmer system? Tools required will be a tape measure, 12” and 24” levels, framing square, drill and bits, Phillips screwdriver, and if cutting is required, a miter saw or tubing cutter.





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DEALER:



1. How do I become a Palmer dealer? If you are interested in becoming a Palmer dealer, please contact Mark Tanzi, our General Manager. Mark’s email is Mark@SinkLegs.com.

2. What are the dealer display requirements? Palmer requires a minimum showroom commitment of ONE complete washstand, along with our free-standing carousel leg display. The carousel display accommodates twelve individual legs, and showcases many of our styles, sizes, and finishes. It will truly create a washstand product category within your showroom, and distinguish our offering.

3. What display merchandise/samples/tools are available for our showroom? Palmer offers several options to display and sell our product in your showroom. We offer a free-standing carousel leg display. The carousel display accommodates twelve individual legs, and showcases many of our styles, sizes, and finishes. We also offer a suitcase, with many Palmer fittings showcased in die-cut foam…a very impressive tool for your meetings with architects and designers. Additionally, Palmer offers finish sample rings, and many color handout brochures.

4. What are the popular selling models and finishes? The Decorative Collar and Tapered Foot models continue to be our big sellers. The Bun Foot and Flush models are new, and have become good sellers in 2010. Polished Chrome and Polished Nickel account for over 75% of our sales, although recently we have seen an uptick in alternative finishes such as gold, and various antique patinas. The 1.5” model accounts for 80% of our sales, with the 1.0” at 20%. Shelf supports and Palmer shelves continue to sell very well, with over 25% of our orders including these parts.

5. Does Palmer have sales reps I can contact in my area? Please consult our Sales Rep Agency database.

6. Will Palmer correspond directly with my customer if required? Yes. Palmer frequently corresponds directly with end users on behalf of our dealers…even our installation instructions direct the installer to contact us directly for questions or parts, thereby sparing the dealer this time and energy. We often interact with architects and designers working through a design concept, and subsequently turn the sale over to our dealers. Palmer will provide whatever support to whomever you require at any time.

7. Can Palmer provide an Excel spreadsheet with a price database? Yes. Palmer has electronic files for importing prices efficiently into your point-of-sale system.

8. Does Palmer stock completed stands? No. All Palmer orders are made to order.

9. Does Palmer advertise nationally? Yes. Palmer currently runs national ads in well-known and well-circulated periodicals. Please view our recent ads.

10. Will I receive sales leads from Palmer? Yes. Palmer directs all leads from our national and local advertising efforts directly to our dealers and sales reps.

11. Does Palmer offer co-op advertising programs? Palmer has no formal co-op advertising program, but we have worked with several dealers on local advertising projects. We have many high-quality images available for your use, and will work with you directly creating an appropriate ad.

12. Are Palmer products sold on-line? No. Palmer sells only through authorized, qualified dealer showrooms. We protect our dealer network, and will not sell through two-step distribution. Palmer strongly opposes the selling of our products at deep discounts via the internet, outside the dealer’s service area.

13. Does Palmer have a M.A.P. policy? Yes. Advertised prices of products may not appear at a discount greater than twenty-five percent (25%) below Palmer’s current retail price. For repeated violations, Palmer reserves the right to suspend or terminate the Reseller’s authorization to sell Palmer products. It is our view that the advertising of steep price discounts devalues our products, brand, and dealers.

14. May I use my own shipping service to receive product? No…let us explain. We have an arrangement with U.P.S. to pick up our completed Palmer orders three times daily…this is a contractual accommodation they make for us because of the quantity of systems we ship monthly. This greatly benefits the dealers, as we have opportunity to ship almost immediately following packaging without delay. Our systems move directly from the fabrication facility to our holding warehouse, and U.P.S. moves right in for the pickup at a scheduled time and location…a smooth, low-cost, low overhead operation that works well. Additionally, our purchasing and sales software is linked with U.P.S.-specific software that permanently records all shipping information on your Palmer sales order providing a very accurate historical record and tracking of all transactions.

15. How are Palmer stands packaged and shipped? All Palmer stands are shipped via U.P.S. directly from our Providence, RI facility. The stands are shipped knock-down thereby providing low shipping costs and very efficient delivery. Each individual component is double wrapped in protective foam, and tightly packed in our heavy cardboard shipping cartons. We experience close to zero shipping damage.

16. What are typical shipping charges? Packaging and shipping costs for a standard-size, two-leg model run approximately $35 - $55 depending on location.

17. Does Palmer drop ship? Yes, but with exception. Palmer strongly opposes the selling of our products at deep discounts, outside of the dealer’s service area. We will always ship within your territory and reasonably beyond, but may question out of state shipments to ensure that our dealer network is protected.

18. What is the Palmer return policy? All claims for damages and shortages must be reported to Palmer within 10 days of delivery. Return goods will not be accepted without written authorization and assigned RGA number. A minimum 25% restocking fee will be imposed for all unopened, standard items returned in original condition. Any custom item including non-standard size or non-standard finish, and opened items are not be returnable at all. All requests for returns must be made within 60 days of purchase, and must be shipped FREIGHT PREPAID. Eligible returns will receive a credit memo to be issued against future purchases only.

19. Does Palmer have a minimum order? No.

20. Does Palmer belong to any trade organizations? Yes. Palmer is a member of the Decorative Hardware and Plumbing Association (DHPA). We have exhibited twice at the annual DPHA conference, and remain very active in the organization. Anthony Palmer, our owner and president, served on the DPHA board for several years.

21. What sink top can I use to display Palmer in my showroom? Most dealers display Palmer stands with either a china (porcelain) top or a custom stone top. Virtually any brand of china top you carry, such as Duravit, Sonia, Porcher, Lefroy Brooks, Kohler, Barclay, St. Thomas, Hastings, etc. can be used. Many dealers partner with a local stone fabricator, and use a granite or marble counter to display with Palmer. Other materials such as architectural cement, glass, quartz, and wood have also been used for the counter material.

22. How do I specify the size for a china sink model? Unfortunately, most manufacturers of china sinks do not provide adequate specifications of the underside of their sink…we need underside specs in order to determine the exact location of our legs. So, we can either provide a washstand that will be larger than required with the intention of cutting the unit on-site to fit exactly, or you can ship us the sink and we will then take all the measurements carefully, and specify a size washstand that fits your china top perfectly. We will maintain these specs on file for future orders. Most china sinks are easily shipped via U.P.S.

23. How is a custom stand ordered? A Palmer Ordering Guide must be submitted with every purchase order for a custom stand and every order that includes a Palmer towel shelf. The Ordering Guide, found online as well as in your price list, will specify the size of the counter, the size of the washstand, and many other model specifications and information. The submittal of the Ordering Guide is mandatory, and will expedite your order greatly.

24. Can a Palmer towel shelf be added to an existing stand in the field? Yes….But, shelf supports are required to support our towel shelf, and must be installed. If shelf supports are not already in place, then the washstand must be disassembled to add these parts. After the shelf supports are added, a Measurement Guide must then be filled out accurately and submitted with your shelf order. If the shelf supports are already in place, then only a Measurement Guide must be submitted.

25. Does Palmer supply washstands for Stone Forest tops? Yes. Palmer provides several washstands for various Stone Forest models. If you are ordering a stand to support a Stone Forest top, please consult our Part Numbering Guide to accurately specify our correct part number for the particular Stone Forest top. This will ensure that we provide the correct size washstand. A Palmer heavy wall bracket is required for all Bordeaux and Medium Bordeaux tops.





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DESIGNER/ARCHITECT:



1. Will Palmer correspond directly with me regarding a specific design? Yes. Final sales may be processed through a Palmer dealer, but we will work closely with you personally designing a washstand for your particular client’s needs. Palmer’s staff is very proficient and technical, and can assist with such items as suggested size, configuration, weight limits, application, etc. We would love to talk to you….give us a direct call anytime at 800-398-9676, or email to Mark@SinkLegs.com.

2. Will Palmer design a custom one-of-a-kind washstand? Yes. Palmer is very versatile, and can provide a unique style when requested. Of course, the costs of such a process must be taken into consideration. More often, we are asked to configure our standard washstands in non-standard layouts, to modify the size and/or shape of our existing components to satisfy a particular look, and to create products other than our sink legs utilizing our standard fittings.

3. Will Palmer provide shop drawings for custom units? Yes. Palmer can very quickly provide shop drawings for client review. Typical drawing formats include PDF, DXF, and DWG. We can provide 2-D elevations and 3-D model views using SolidWorks.

4. What is Palmer’s capability for fabrication? Palmer has tremendous resources for the fabrication of virtually any metal component, finished to any patina. Between our own in-house resources and those of our suppliers, we can offer CNC turning, forging, investment casting, extruding, welding, bending, machining, polishing, plating, and much more. Please call us to discuss your specific needs.

5. Will Palmer provide my office with samples, binders, and literature? Yes. Palmer reaches out to designers and architects nationally, and has a sample program in place to provide you with loose samples of our fine quality fittings. We understand that “seeing, touching, and feeling is believing”, and want to put these items in your hands. Additionally, we will forward you binders, literature, sample-finish rings, and any other tools you may need for your office.

6. What electronic files are available to utilize for my drawing generation? Palmer has available and will provide files of any of our components for you to import to your drawings. This will save you considerable time, and ensure complete drawing accuracy.

7. Will Palmer register me and my binder? Palmer can register you as one of our “preferred trade members”, and keep you efficiently updated with all our latest and greatest information. As such, you will be notified immediately of new product development that you can specify in projects, new price lists, installation-related.

8. Will Palmer coordinate a meeting for me with a local sales rep? Yes. Palmer has several sales rep agencies throughout the country that will meet personally with you. Our sales reps maintain a complete Palmer “suitcase” in their possession, which includes examples of many Palmer components and tubing. Complete training seminars, including Power Point reviews, can be organized for you and your staff. We find this is very useful introducing you to the myriad applications of our product line.

9. Can Palmer provide management of a commercial project, start to finish? Yes. Each new project is assigned to one of our firm’s senior project managers who will oversee the entire process from beginning to end. This project manager will directly communicate and maintain close contact with designer, architect, contractor, owner, dealer, or any other trades as required. This will ensure continuity of information and quality of work as the job progresses, and efficient, diligent follow through for all requests and correspondence….we take great pride in our customer service. Palmer is much more than merely a supplier of product…we will work closely with you from initial design concepts through final installation issues…whatever it takes.





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HOSPITALITY MEMBER:



1. How does the Palmer washstand benefit the hospitality market? The Palmer metal console washstand allows tremendous flexibility in your commercial bathroom layout. Palmer will customize any model to any size. We recently supplied the Hard Rock Hotel in Vegas our Square model washstands that were over TWENTY feet long, and have fabricated units as small as 12” wide for petite powder rooms. The Palmer stands provide a clean, open appearance that is easy to maintain, with full access to the plumbing below. Because our washstands are modular, any fitting can be replaced at any time due to damage or wear…a huge advantage over a welded one-piece assembly. With our many styles available, we are able to satisfy the design goal, be it traditional, industrial, or contemporary.

2. Will Palmer correspond directly with me regarding a specific design? Yes. We will work closely with you personally designing a washstand for your particular client’s needs. Palmer’s staff is very proficient and technical, and can assist with such items as suggested size, configuration, weight limits, application, etc. We would love to talk to you….give us a direct call anytime at 800-398-9676, or email to Mark@SinkLegs.com.

3. Does Palmer provide any options for towel storage under the stand? Yes. Palmer offers a metal hotel-style towel shelf for storage of soft goods underneath the sink, as well as individual shelf supports to be used with any customer-supplied glass or stone shelf.

4. Will Palmer design a custom one-of-a-kind washstand for our hotel project? Yes. Palmer is very versatile, and can provide a unique style when requested. Of course, the costs of such a process must be taken into consideration. More often, we are asked to configure our standard washstands in non-standard layouts, to modify the size and/or shape of our existing components to satisfy a particular look, and to create products other than our sink legs utilizing our standard fittings.

5. Will Palmer provide shop drawings for custom units? Yes. Palmer can very quickly provide shop drawings for your review. Typical drawing formats include PDF, DXF, and DWG. We can provide 2-D elevations and 3-D model views using SolidWorks.

6. Can Palmer quickly provide a prototype stand for our model room? Yes, absolutely. We understand that for most hospitality work, a model room is created to review all vendors’ products, and time constraints are typical of this process. After review and approval of our shop drawings, we can fabricate a prototype typically within one week.

7. In what recent Hospitality projects has Palmer participated? Palmer has completed several recent hospitality projects, all of which required custom design and configurations.

8. Does Palmer exhibit at any Hospitality trade shows? Yes. Palmer recently exhibited at Hospitality Design Exposition and Conference 2010, and our product was extremely well received by this industry.

9. Will Palmer accommodate specific shipping schedules for a commercial project? Yes. Palmer can work with your delivery needs very closely depending on your usage. We will stock an inventory of parts at our Rhode Island facility for you, and fabricate your stands efficiently and on time, according to your required construction schedule.

10. What is the commercial warranty? Palmer warranties the leg system against any mechanical failure of parts for the life of the product when properly installed and used for the intended purpose. Chrome and Nickel finishes for commercial use carry a one-year warranty. UN-lacquered Brass, Oil-Rubbed Bronze, and custom finishes such as lacquered Antique Brass are not warrantied.





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MANUFACTURER:



1. Will Palmer offer a custom style for our specific brand tops? Yes. Palmer can offer unique styles for your particular brand of sink top. If required, we can enter into an arrangement to offer you exclusive rights for purchase and sale of this particular model. Of course, we can supply you with any standard model in a custom size and configuration for your needs.

2. Will Palmer provide high quality images of our sink top with washstand to be used for advertising? Yes. Palmer maintains an in-house photo studio just for this purpose. If you supply us with a sample of your top, we will install it with our legs, photograph the completed unit, and provide you with some great images…all free of charge as part of our service to YOU.

3. Will Palmer accommodate specific shipping schedules? Yes. Palmer can work with your delivery needs very closely depending on your usage. We will stock an inventory of parts at our Rhode Island facility for you, and fabricate your stands efficiently, according to your required schedule.

4. What volume is required for O.E.M. arrangements? Palmer has no minimum order to enter into an O.E.M. arrangement. We will work directly with manufacturers for both small and large volume runs.

5. Does Palmer offer O.E.M. pricing? Yes. Palmer has specific pricing schedules for manufacturers. Our manufacturer-specific pricing allows for you to re-sell product to your dealers at a competitive wholesale price.

6. Will Palmer provide brand-specific packaging for our line? Yes. Palmer can offer you specific packaging showcasing your brand, with no mention of Palmer as the manufacturer.

7. What is Palmer’s history working as on O.E.M. supplier? Palmer has been supplying manufacturers of sink tops with our leg systems since 1997. We are well versed in your particular needs, compared to the needs of a dealer showroom or end user, and will work closely and personally with you to establish a program to fit your needs. A few manufacturers in the bath industry that we have partnered with recently are Stone Forest, Bates & Bates, Aquaware, and Sonoma Stone.





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TILE & STONE SHOWROOM/FABRICATOR:



1. Do Palmer stands work with stone counter tops? Yes. Our Palmer stands are the ideal compliment to your stone vanities…the perfect marriage. You supply the top, and Palmer supplies the stand in virtually any size, configuration, and finish. Some of Palmer’s best dealers nationwide are specialty stone and tile distributors such as Renaissance Tile, Artistic Tile, Tile Showcase, and many others. Partnering with Palmer will open your business to a whole new source of revenue. You will no longer have to send your clients to other businesses to acquire a stand for your tops…you can now satisfy that request in house. A stone dealer has the benefit of a captive, qualified customer base that actually needs washstands...use this to your advantage!

2. Is a stone top in danger of cracking where it rests on the top of the legs? No. The tops of all our legs are solid, and will provide a bearing surface for your stone top measuring between 1.0” diameter and 2.25”-diameter. Additionally, we supply a tube of silicone with every order which is applied to the top of the leg where it contacts the stone, acting as both an adhesive and a “cushion” to prevent stress at this point.

3. Does a stone top require a center support at the front of the counter? This is a definite “maybe”. The various grades of stone differ in their strength…some extremely strong, others somewhat fragile. Palmer can provide additional support to the front of the counter in the form of an extra leg(s), or a vertical riser(s). For a wide double-sink vanity configuration, a center leg can be located between the sinks where it will not interfere with the user. This can be seen in our three and four-leg configurations. For a single-sink extra wide vanity, a riser can be used for extra support in the middle of the span, when a center leg extending to the floor would not be practical. This front riser, shown in our XL model, can be positioned in the middle of the span, or at any point along the front horizontal cross member, and multiple front risers can be used. In lieu of Palmer risers and extra legs, a wooden sub-structure can be fabricated on site to support the span of stone, and this structure can be concealed behind a front stone apron.

35. How much weight will a Palmer stand accommodate? The Palmer leg systems are both structural and decorative, and must be installed according to published instructions, using the included hardware and fasteners for safety purposes.

The weight limits are as follows:

• 2-leg 1.5”-diameter: 300 LB with heavy wall bracket
  
• 2-leg 1.0” diameter: 200 LB with heavy wall bracket
  
• 3-leg 1.5”-diameter: 350 LB with heavy wall brackets
  
• 5-leg 1.5”-diameter: 400 LB with heavy wall brackets
  
• 4-leg 1.5”-diameter: 400 LB with heavy wall bracket
  
• 4-leg 1.0” diameter: 300 LB with heavy wall bracket
  

Please Contact Palmer Industries for anything other than these configurations or weight limits.





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INSTALLER:



1. Do Palmer stands require some assembly? Yes. Palmer stands are shipped partially assembled. The individual legs are one continuous piece, and are fully assembled with the feet, top caps, and corner fittings. The horizontal cross members must be assembled to the legs, and to the wall. These horizontal members attach very easily to the legs and wall flanges with provided set screws and set screw wrench.

2. How are Palmer stands packaged and shipped? All Palmer stands are shipped via U.P.S. directly from our Providence, RI facility. The stands are shipped knock-down thereby providing low shipping costs and very efficient delivery. Each individual component is double wrapped in protective foam, and tightly packed in our heavy cardboard shipping cartons. We experience close to zero shipping damage.

3. Are assembly instructions included with the stand? Yes. A complete set of assembly instructions and an exploded-view line drawing are provided. All components are called out specifically. Please refer to our Installation Instructions and Installation Video.

4. What hardware is included with the stand? Palmer includes a complete hardware package with every washstand. This package includes a wall bracket for support of the sink, screws with hollow-wall anchors for attaching the wall flanges and wall bracket, shims for leveling, pins to position the top and bottom of the legs, extra set screws for attaching the cross members, a hex wrench for use with the set screws, rubber bumpers for use with an optional shelf, silicone for securing the sink to the top of the legs and wall bracket, and lastly polish for cleaning the stand after assembly…everything you will need!

5. What are the critical aspects of installation? It is very important to check for plumb, level, and square as you install the legs and the horizontal cross members. Double check that the side horizontal members that return to the wall at both the top of the leg and the bottom (shelf supports at bottom) are set perfectly parallel to one another, square to the front legs, and level. Additionally, the use of the wall bracket is mandatory, and the feet must be pinned to the floor. See our Installation Instructions.

6. How can the fit of a towel shelf be improved if the shelf supports are not set parallel? The clips that secure the towel shelf to the shelf supports can be moved outward with the provided shims, in order to improve their fit, accounting for shelf supports that spread outward. Please refer to the Towel Shelf Instructions.

7. Can the washstand be adjusted in size on site? Yes. Every Palmer stand can be cut on site to reduce the size of a washstand. The tubing we use is solid brass, and can be cut easily with a powered miter saw with carbide blade, or a tubing cutter. The solid Acrylic rod can also be cut with a miter saw. Care must be taken to avoid scratches during cutting. In all cases, the cut end of the tubing will be entirely concealed within our fittings. Leg stands provided with an integral Palmer towel shelf cannot be field modified.

8. Can a shelf be cut on-site? Absolutely not. If a washstand was provided with a shelf, and the stand must then be cut on site, then the shelf must be returned to Palmer for rework.

9. Can I relocate the height of the horizontal cross members? Yes, on some models. On the Decorative Collar, Tapered Foot, Bun, and Flush models, the corner fitting that secures these horizontal tubes to the vertical legs can be re-positioned vertically. This fitting has small set screws which can be loosened to allow for this movement. If the horizontal tubes are lowered, the rear risers will be too short, and new tubes will have to be supplied. If the horizontal tube is raised, the rear risers will be too long, and will have to be cut on site.

10. Can I relocate the height of the shelf supports? Yes. The corner TEE fitting that secures the horizontal shelf support tubes to the vertical legs can be repositioned vertically by simply loosening the set screws within this fitting. The standard height of the shelf support is 12” from the bottom of the shelf support tubing to the floor.

11. What if my floor is not level? Every Palmer stand is included with leveling shims to adjust for a floor out of level. Our Installation Instructions indicate the exact location to place these shims such that they will be completely invisible once the stand is assembled.

12. What if I damage a component during assembly? No problem. An advantage of Palmer systems is that any component is replaceable. This would not be the case with a fully welded and assembled system. Our knock-down assembly allows for a component to be swapped out easily in the event of damage or defect. Palmer can typically ship out any component the same day we are notified, thereby preventing excessive down time on the job. If a tube is scratched during assembly, the tube can usually be rotated in such a manner that the scratch is no longer visible. All of the Palmer fittings are secured to the tubing with small set screws which can be loosened to allow for repositioning of the tubes.

13. Are small scratches on Acrylic repairable in the field? Yes, unlike a glass rod. Palmer has an Acrylic Repair and Maintenance kit which allows for the repair of Acrylic using special polishing compounds…and a bit of “elbow grease”.

14. Do the legs support the sink entirely by themselves? No. All sink tops require additional wall fastening for support. An additional wall bracket is necessary, and is included with every stand, but additional support may be required for extra large or extra heavy tops. This wall bracket is mandatory, and will guarantee a very secure attachment of your sink top to the wall. Wall brackets are offered in a standard size and weight, as well as heavy duty and custom lengths. All fasteners are included. Any counter weighing in excess of 150 pounds requires the use of our heavy weight wall bracket.

15. How are the legs secured to the floor? Palmer provides a pin to be used at the bottom of every leg. It is mandatory that this pin be drilled into the floor to prevent movement of the leg and loss of stability.

16. How are the legs secured to the bottom of the sink? Palmer offers two options for securing the top of the leg to the underside of your sink. The simpler method is to silicone the top cap of the leg to the underside of the sink. This method is always used with china tops, as these tops cannot be drilled. We provide the silicone. The more positive option (typically used for stone tops) is to install the provided pin in the top of leg, and drill a small hole in the underside of the counter to receive this pin. Silicone will also be used in conjunction with this method.

17. What overhang is recommended from the edge of the counter to the outside of the legs? Palmer typically suggests a 2” overhang measured from the outside edge of the counter to the outside edge of the legs. For very narrow sinks, approximately 24” or smaller, a smaller overhang is generally suggested.

18. Can a homeowner install a Palmer leg? Yes. If you have some average mechanical aptitude, and can measure accurately, then a homeowner can successfully install these systems.

19. What tools are required to install a Palmer system? Tools required will be a tape measure, 12” and 24” levels, framing square, drill and bits, Phillips screwdriver, and if cutting is required, a miter saw or tubing cutter.

20. What care and maintenance is required? Palmer stands should be cared for as you would any other decorative bath fixture, such as faucets, towel bars, etc. Palmer includes Care and Maintenance Instructions with every shipment.