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Testimonials

What our Clients are Saying About Us

Oh my goodness will they ever! I just received it…Beautiful!
I am leaving to do some work in Quebec for the next couple of days so I am going to be finishing the negotiations towards the end of next week.
I will be finalizing a time with my client when I return. So I will be in touch with you then as well.

Thank you so much for your help this has been wonderful! 

 Emeline - Showroom Consultant - Hamilton, ONT

I don’t think I could be in better hands, she has been wonderful!
The grab bar design hasn’t been chosen yet so I will send this to their team and get their thoughts.
I don’t expect anything back today! Monday would be awesome!
Enjoy your weekend :-)

Krislynn - Restroom Remodels - Ipswitch, MA

Nice speaking with you on the phone the other day.
You were super helpful!

SOPHIE - Architectural Interiors - Ney York, NY

Thank you.
You are so professional and know your stuff.

Aaron - Showroom - Houston, TX

It’s a pleasure to be working with you; you are wonderful. 
Very professional, courteous, prompt in your replies, and very technical. 
Look forward to receiving our beautiful display.

PS:  As I mentioned yesterday, we do have the curved Palmer console in Polished Nickel which we ordered from Stone Forest, and it’s in the center/middle of the showroom by the entry; it attracts so much attention; most people ask about the console before asking about the stone top!!!

Albert - Design Center - West Hollywood, CA

Thank you and everyone there for all your help!
You guys are the best!

Alison - Lead Showroom Consultant - Denver, CO

Thank you so much for getting back to me. Your product is amazing. I will send this through to our architect. I'm sure you will be getting even more business once she sees these and how lovely your customer service is.

I'm so glad to hear you distribute to Sydney. I saw your product on Pinterest and didn't think I would hear back.

Amber - Designer - Sydney, Aus

Thank you very much for sending the sample leg – what a wonderful surprise it was to receive!
Our team has been admiring it for much of the day and we must admit that it is serving as inspiration for the design of future projects.
Your fabrication quality is impressive and we very much look forward to working with you and your team soon. 

Amy - Interior Design - New York, NY

superb customer service!!!
               I really appreciate it

Caroline - Bathroom Supply - Beverly Hills, CA

YOU ROCK!!!!

I AM GOING TO SPREAD THE WORD OF HOW GREAT YOU ALL ARE (ESPECIALLY YOU)

Thank you for helping out like this.  I wish all vendors were as great as you!
 

Debra - Showroom - Beverly Hills, CA

First of all, thank you so much for responding so quickly and for taking the time to  help me. 
I deal with hundreds of vendors on a daily basis and it can be quite frustrating...
This has been a pleasant experience so far and I really, really appreciate it!!!

Denise - Showroom - Houston, TX

Sean – Please see attached intro brochure from Palmer, my absolute top recommendation for your consideration of the console leg systems for the 6 powder rooms.
Palmer represents the pinnacle of the industry for this product segment.
Great product, great company, great people to put it simply.
In addition to the styles you will see Palmer can custom produce a product to your specs so don’t feel tied down to these designs.

Drew - Designer - New York, NY

Thank you for spending time with me on the phone yesterday to better understand your product.
These photos that you have sent along are fantastic and really help to establish and confirm my comfort level with your product.
It's truly beautiful and I can see the detail and workmanship that goes into it!

I truly believe that this will be a show stopper in my clients powder room!

Eileen - Designer - Hollywood, CA

  Thank you so much. AWESOME SERVICE!!!!!!!

Emily - Designer - New York, NY

Thank you so much for your quick and detailed response, I greatly appreciate it,
I will advise my customer, thanks have a great weekend! 

Ginji - Showroom Consultant - Greenvale, NY

Thought you'd like to know, our master bath is finished and we love it!
The vanity is beautiful.
Attached is picture and video.
Thanks for everything. 

Harold and Judy - Homeowner - Stamford, CT

I just wanted to take a moment to let you know how incredible Fran is for your company! I have worked with her for years now and she is always on the ball. She responds like lightning with all the information you need, even things you didn’t think you needed.
She takes care of all of our orders and makes sure that we get what we are really asking for. She’s always polite, friendly and incredibly helpful. I just thought you would like to know.)

Jennifer - Palmer Showroom - Yonkers, NY

The legs and base look spectacular!!
The client was especially impressed and absolutely loves the design and finish.
Thank you again for making it all happen and getting it delivered just in the nick of time, you guys really are the best.  Thank you also for the very detailed installation instructions--it was so helpful!  I'll send you some pictures of the finished product later on this week.  

Thanks again, it was a pleasure working with you.

Juliann - Designer - Brooklyn, NY

Get the heck out!! That's wonderful news!
I thank you so much for working to get this together so quickly.
I will be sure to sing the praises of Palmer and my designer will do the same.  

Kalpana - Architect - Los Angeles, CA

The vanity turned out PERFECT!  I think you will be hearing from us again in
the future. 
    Attached are some pictures. 

Katherine - Interior Design - New Orleans, LA

Hello Scott, just wanted to say Thank You for sending the info so quickly last Friday!
It came just in time for our meeting with the client and it helped tremendously.
Thanks also for the additional information you included.
I am sure we will land this contract and you will be hearing from us again to place the order!

Lori - Remodelers - Tulsa, OK

Many thanks for this, and for your speed. 
Most appreciated. 

Tell your boss Louis says you deserve a raise!  Ha ha. 

Louis - Designer - Cupertino, CA

Wow!   Thank you so much! 
You are fabulous.  I am impressed! 
I look forward to working with you. 

Have a great Friday and a great weekend!! 

Marcy - Plumbing Showroom Sales - West Palm Beach, FL

Thanks for the follow up.
The sample was helpful and we will be presenting it to Notre Dame in a few weeks, but based on the images we showed them from your website, they loved it!
The robustness of the sample definitely assures us of the durability of the product which facilities will be happy with.  

MARK - Architect - Troy, MI

Funny thing, as soon as I sent out my email moments ago, Patrick responded. I think we will continue with Palmer.
I do appreciate your customer service.  You are good at what you do.

Max - Project Manager - FT. Collins, CO

Thank you and everyone for going the extra mile for us. We love your product but most of all we love people that are as dedicated to us and we are to our clients.

Mindy - Palmer Dealer, Houston, TX

It was a great pleasure talking to you. I felt the sincerity in your voice.
Please sent us a price book and brochure

Morris - Plumbing Supply - Brooklyn, NY

Fran:  Accolades to your professional presentation given this afternoon via the webinar, to the sales team.
I realized that not only does your knowledge of PALMER INDUSTRIES show how much you know, your presentation needs NO corrections.
Thanks for assisting me with going on line.

Mort - Manufactures Representative - Oakland, CA

I just wanted to drop you a quick line to let you know that we received the vanity feet early today and they look beautiful!
—thank  you so much for working with our super tight timeline and being so accommodating and attentive to our needs. We greatly appreciate it!

We are thrilled about our new relationship and look forward to working together on future commercial and residential projects.

Nicki - Project Designer - Austin, TX

Thank you for taking care of my customer via the phone and with the shims that you are sending him. As a showroom consultant, it is always easiest to work with vendors that take care of these little problems with the least amount of paperwork and the quickest time frame.

Richard - Palmer Dealer, Woodland Hills, CA

I just want you to know that I really do appreciate your patience & assistance. 
You have been amazing, & I want to thank you so much!

Robin - Showroom - Jericho, NY

Thank you all for your assistance in helping me with this sale!!!! I could not have done it without you and the help is much appreciated. I have learned a lot about how to price and order your beautiful products.

Sandy - Sales Consultant

Thank you all for your assistance in helping me with this sale!!!!  I could not have done it without you and the help is much appreciated.

I have learned a  lot about how to price and order your beautiful products.

Sandy - Showroom - Pompanu Beach, FL

I spoke with Fran Baffoni with Palmer customer service earlier this morning and I just wanted to tell you, she was wonderful.
I’ve never quoted Palmer before so I was a bit anxious and confused flipping through our binder.
She went through the quoting process step by step, kindly answered every single question I had, and made me feel comfortable and confident in my ability to understand the technical side of quoting sink legs.
I gave her many thanks and wanted to extend my gratitude for wonderful customer service to you. 

Shelby - Showroom - Roswell, GA

I spoke with Fran Baffoni with Palmer customer service earlier this morning and I just wanted to tell you, she was wonderful. I’ve never quoted Palmer before so I was a bit anxious and confused flipping through our binder. She went through the quoting process step by step, kindly answered every single question I had, and made me feel comfortable and confident in my ability to understand the technical side of quoting sink legs. I gave her many thanks and wanted to extend my gratitude for wonderful customer service to you.

Shelby - Showroom Assistant

Thanks again for your great customer service – it’s worth paying a few extra bucks for items when you get this kind of service in return. Now I can say that both your products AND your company are top notch. 

Stein - Homeowner - MN

Wow – thanks for that! I would be happy to mail a check, let me know how to place the order and who/where to mail the check to and I can get it going for you today.
Thanks again for your great customer service – it’s worth paying a few extra bucks for items when you get this kind of service in return.  Now I can say that both your products AND your company are top notch. 

Stein - Farmington, MN

Sorry to keep bugging you – but you’re so helpful! :-)
      NOBODY DRAWS LIKE SCOTTY…NOBODY….

Steve - Showroom - Danbury, CT

Thank you so much for your quick response!
This is my first time quoting Palmer Industries and I have to say that you and Fran have made this process so much less intimidating and easier than I thought it would be.
It’s so refreshing to work with kind and knowledgeable customer service reps.
I’ve already bragged about Palmer Industries to the other showroom consultants.
So thank you again, I really appreciate it! I’ll let you know when my customer decides to place the order.

Tiffany - Showroom Consultant - Lawrenceville, GA

Just wanted to pass along the feedback that my client had for Palmer, they rushed a job for a client and they love the way everything turned out.
She sent me a separate email besides the below saying how great it was working with the guys over there. Just wanted to send along. Thanks!!!
 
The legs and base look spectacular!!  The client was especially impressed and absolutely loves the design and finish.  Thank you again for making it all happen and getting it delivered just in the nick of time, you guys really are the best.
Thank you also for the very detailed installation instructions--it was so helpful!
I'll send you some pictures of the finished product later on this week. 

Tracy - Design Consultant - New York, NY

Thank you for your speed, ease and professionalism.
I really appreciate you getting this going for us. 

Vincent - Architect - Los Angeles, CA